When she recounted to me the conversation with her boss about wanting to resign from her current marketing position, I was reminded of the social psychological concept of schemas in action. The boss was actually very shocked to hear about K’s decision. Part of the conversation went something like this:
Boss: I don’t understand…this is crazy! How are you going to feed your family with a career in arts? Have you thought for your parents or not?
K: But this is what I’ve wanted to do for a long time, and I don’t wish to delay anymore. My parents do not have any objections…
Boss: Can’t you pursue your passion on a part-time basis? How much can you make? Is it going to be useful for you in the long run?...
Finally, the boss threw back the resignation letter to K, asking her to consider carefully again. We met on that evening, and K obviously was feeling a bit discouraged by what happened.
Schemas represent our mental structures that we use to organise information about the world. In this instance, the schemas are about attitudes and preconceptions towards so-called artistic pursuits. The boss was having a hard time relating to my friend’s decision because he already had certain schemas about people who choose to work in the field of arts, e.g. that such people are self-centered, irrational, impractical, unproductive and idealistic.
While K tried to convince him that she had a clearly laid-out plan for sustaining her livelihood with her new career, and that she had her family’s blessings to go ahead, he somehow did not hear it. Instead he still thought she was crazy to entertain the notion of leaving the highly lucrative tourism industry. Thus we see that his schemas had acted as filters which screened out information that were inconsistent with them. He jumped to conclusions on the basis of his schemas, and did not support K’s decision. I can only hope that K’s perseverance can outdo the boss’s schemas when she talks to him again soon.